Elizabeth “Betsy” Corcoran, Co-founder and CEO | EdSurge Research
A recent study by ISTE+ASCD, funded by the Gates Foundation, has highlighted the importance of including students in the design and evaluation of educational technology products. The research team sought to understand student usability — a concept that looks at both how easy it is for students to use edtech products and how these tools support learning.
The researchers noted that while teachers and school leaders typically make decisions about which technologies to purchase, students are often left out of these conversations. To address this gap, ISTE+ASCD partnered with InTandem to gather input from high school students across the United States through virtual focus groups and online questionnaires.
Students identified several key features they value in edtech products. They emphasized the need for clear and intuitive design, particularly when it comes to finding information about assignments and due dates. "Above all else, students wanted products that are easy to use, with a clean design and smooth functionality," according to the research team.
Meaningful interaction was also important. Students generally appreciated avatars and gamified elements if they were closely tied to learning goals. One student said, “an interactive way of learning that fosters healthy competition and enthusiasm in the process of learning.”
Mobile compatibility emerged as another priority. While most preferred laptops for completing assignments, many used mobile devices primarily for checking assignments or reviewing due dates. This suggests web-based platforms accessible on multiple devices may be most effective.
Accessibility tools were seen as valuable when customizable. Students liked having features such as speech-to-text available but preferred not having them enabled by default: "Accessibility tools should be available but not imposed, allowing students to customize their experience based on their individual needs."
When it came to customization, students wanted control over user interface elements like calendars and notifications but generally favored a sequential rather than highly personalized learning path.
The study found a disconnect between what many edtech products offer and what students actually want — clarity in navigation, meaningful engagement with content, and control over their experience without excessive personalization.
The research suggests school leaders should consider student usability alongside teacher usability when selecting new technologies. For developers, the message is clear: “Students are your end users, not an afterthought.” By involving students more directly in product development decisions, companies can better meet actual classroom needs.
ISTE+ASCD plans to release a formal student usability framework in 2026 ahead of its annual conference. This will include guidance for both developers aiming for best-in-class usability standards and buyers looking for effective edtech solutions.
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