Marcus Delgado, Deputy Secretary of Administration | Pennsylvania Department Of Education
Governor Josh Shapiro, alongside leaders from OpenAI, Carnegie Mellon University, and Pennsylvania's labor community, has announced the results of a pioneering Generative AI Pilot Program. The initiative marked the first of its kind in the nation, aimed at enhancing state workers' efficiency through artificial intelligence.
The program revealed that employees experienced significant time savings while using ChatGPT for various tasks such as writing, research, summarization, and IT support. On average, participants reported saving 95 minutes per day. The pilot highlighted the importance of human oversight and demonstrated AI's potential to streamline government operations effectively.
The use of ChatGPT Enterprise allowed Commonwealth employees across diverse roles—including human resources, information technology, policy, and program management—to work more efficiently. This enabled them to focus on complex and high-value tasks.
Governor Shapiro emphasized that this initiative is part of his administration's commitment to responsibly integrating artificial intelligence into government operations. By providing state employees with access to advanced AI tools like ChatGPT Enterprise, the program aimed to enhance efficiency and improve service delivery for Pennsylvanians.
Several notable figures spoke at the event unveiling these findings: Carnegie Mellon University President Farnam Jahanian; Governor Josh Shapiro; Harrison MacRae, Director of Emerging Technologies at OA; Steve Catanese, President of SEIU Local 668; Kaylene Wance, an eLearning Developer at OA; and Chris Lehane, OpenAI's Chief Global Affairs Officer.
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