North Dakota outlines support and features as it transitions to Infinite Campus

After North Dakota’s shift to Infinite Campus, local education agencies (LEAs) are seeking clarity on post-implementation support and system functionality.

Infinite Campus will provide continued assistance through its SIS Support Team after the transition is complete. According to the organization, "After implementation, your support journey continues with a seamless transition to the Infinite Campus SIS Support Team. This team consists of highly knowledgeable experts with advanced troubleshooting skills, ready to assist you with SIS-related needs."

LEAs will identify two or three authorized contacts who can submit support cases using an online portal or by phone. Each LEA will also have an assigned Client Relationship Manager (CRM). The company states, "Additionally, every LEA will be assigned a Client Relationship Manager (CRM)—your dedicated advocate within Infinite Campus. Your CRM will: Schedule user group meetings; Provide strategic recommendations; Help you maximize the value of Infinite Campus; And much more!"

The designated CRM for North Dakota users is Scott Sinclair.

Regarding registration access controls in Infinite Campus Online Registration, the system does not offer detailed permissions for distinguishing between new or returning students and those continuing annually. As explained by Infinite Campus, "Infinite Campus Online Registration does not have granular access controls for our application processing tools. A level of control that can be used through the application processing tools that have filtering capabilities that can be used to differentiate between application types."